Tipard's Refund Policy
Tipard Studio promises that we always put customers’ interests in the first place. We will try our best to deal with customers’ disputes in proper and timely way. If customer’s dispute is reasonable, we will offer unconditional refund as required. Well as our product is shareware which can be tried before purchase, we recommend our customers to try the product before purchase to confirm whether it is the one you need. This also protects you from purchasing wrong product and enables you to use the software in time. If the refund requirement that is out of product problem itself, usually we won’t offer refund.
The following are specifications of refund:
Part One:
If you are in one of the following situations, we will offer unconditional refund.A. Refund requirement caused by purchasing:
1. Have no need of CD provided by Emetrix but purchase it without knowing. We will refund the CD if you require it.B. Refund requirement caused by registration information:
1. Registration information and license code cannot be sent out to customer in time due to our system problem and the delay causes customer can’t perform important and instant conversion. Furthermore customer has no further need of the software. After confirmation of all these situations, we will perform refund if you require.C. Refund requirement caused by product problem:
1. If there are serious bugs in our product, which affect customer’s normal use, we will perform refund after the confirmation of this problem by our support team.Part Two:
If you are in one of the following situations, we can’t refund you.A. Refund requirement caused by purchasing:
1. Since we use third party payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. Therefore we recommend credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won’t perform refund. If customer insists on refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof.A. Refund requirement caused by purchasing:
Failed registration of software is caused by customer’s wrong perform, and the registration information has proved valid, we won’t perform refund if customer requires it.C. Refund requirement caused by product problem:
1. Customer wants to convert protected files purchased from iTunes or other place, but our product can’t meet this need. We won’t perform refund if customer requires it, as we have already provided clear note towards this issue on our website.D. Refund requirement is made long after the purchase:
Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than two months, no matter what reason for the refund, we won’t perform refund. Hope you can understand this.